Facility / Organization
City of Ottawa
Using Lean principles and methodology as taught by our consultants, the team created a new process while consulting with their client base to reduce the time to issue payments. Bonita Matushewski completed training over a series of contracts in 2016.
Time to issue payments went to a consistent maximum of two days from receipt of request to issue of payment / credit memo, and a reduction to 5% rejection rate.
We trained and supported the team lead and the team through the entire implementation process, with onsite mentorship during team days and improvement activities. LTS also produced a final report.