Facility / Organization
Saskatchewan Government Insurance
LTS was brought in to help create a new, more efficient process.
We trained and supported the team lead and the team through the entire implementation process, with onsite mentorship during team days and improvement activities. Our team also produced a final report.
Using Lean principles and methodology as taught by our consultants, the team created a new process while working with their customer base to reduce the time to issue permits, and also moving to a more secure payment process.
The increase in time to complete the secure payment process at SGI was offset by the reduction in rework and client follow-up, netting an overall reduction in processing time and the elimination of all outstanding receivables.